and to get a handle on the challenges facing the public sector we sat down with Massimiliano"Max" Claps, research director of the European IDC Government Insights team.
In this interview, we start with the high-level question of how can governments actually"think big" in the face of legacy infrastructure and all the complications that entails . Interestingly, these issues aren't just challenges for the public sector, similar takeaways can be gained for other legacy-bound institutions in banking/finance and travel, for instance.
We look at which governments have done a remarkable job of modernizing and what it took to make those shifts happen in addition to diving into why others seem locked in place. Claps has remarkable insight and again, many of the same issues we explore apply to other industries . ®
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