‘It is an exhausting job sometimes, but if we can help people in their time of need, then that’s what makes it all worthwhile’“The community pharmacy has always been the linchpin of public health, and in the distribution of medicines,” says Sultan ‘Sid’ Dajani, who for 18 years now has run his own community“But over the last few years, our role within society has become even more important.
And so the average pharmacist has to make do in increasingly testing circumstances. “There’s sometimes still the perception that all we do is put medicine in bags,” says Dajani, “but we do so much more than that. We’re not just shopkeepers, and it’s not just about textbook learning; it’s about experience and nous, and listening to the individual patient, then assessing them accordingly.
“Elsewhere, a lady came in, back in December, having pricked her finger with a holly leaf while making a Christmas wreath. It was badly infected, and swollen. She asked for some cream, but I was concerned and so I sent her to A&E. Her husband came in a week later to say that they had had to operate because it had developed into sepsis. Luckily, they saved her hand and she just lost the tip of her thumb.
“But what really really, really, really, really grates on me is when people moan if they have to wait to see us. That pisses me off. If I’m in a consultation room, and I’m speaking to someone about their mental health, or their sexual health, or I’m talking to a dementia patient and there are tears, I don’t want to have to come out to some idiot who’s verbally abusing my staff and moaning because we’ve kept them waiting for all of 15 minutes.
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