Scottish Power is to pay customers £1.5 million in refunds and compensation after it charged them above the price cap during the height of the energy crisis.
READ MORE: Fundraiser launched in memory of Glasgow boxing legend Willie Limond as rival 'devastated'Scottish Power has also agreed to pay £1 million to Ofgem's Energy Industry Voluntary Redress Fund, which benefits charities and community projects that help vulnerable customers with energy-related support.
"Suppliers must be vigilant and act quickly to resolve billing errors that impact customers. We will continue to closely monitor all suppliers and will hold them to account if they do not meet the standards we set." Andrew Ward, chief executive of Scottish Power's customer business, said: "We're so sorry that a very small number of our customers were affected by this mistake and faced an increased financial burden especially during a time when energy prices were reaching an unprecedented high and the Government had to step in to provide support.
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