A record label this week dropped an AI rapper after the biz was slammed for profiting from the virtual artist, said to be modeled on Black stereotypes.
Sanas raised $32 million in a series-A funding round in June, and believes its technology will help interactions between center workers and customers calling for help go more smoothly. The idea is that folks, already irritable with having to call customer service with an issue, will be happier if they're chatting with someone, who, well, is more likely to sound like them.told
"Some Americans are racist and the moment they find out the agent is not one of them, they mockingly tell the agent to speak in English," one worker said."Since they are the client, it is important that we know how to adjust." "The lack of gender diversity in the workforce, the gender disparities in STEM education and the failure to contend with the uneven distribution of power and leadership in the AI sector are very concerning, as are gender biases in data sets and coded in AI algorithm products," said Gabriela Patiño, Assistant Director-General for the Social and Human Sciences.
Source: Tech Daily Report (techdailyreport.net)
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