Heart breaking
And the award for the most middle class headline of the day goes to....
What possesed them? Money. The problem with outsourcing is that the company who you are outsourcing to is also wanting to make money. And they can only do a job cheaper than yourselves by cutting staff wages, working conditions, numbers and training. If they also have targets
Teleperformance had the contract before losing it to Capita - and we were told explicitly not to reveal to customers that John Lewis website customer service was outsourced. We also shared none of the perks (profits) of being John Lewis employees, because we weren't.
Trouble is every man jack shops at JL now. Will all end after Brexit
Any other American read this and think...'What....?'
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