Money Problem: 'My heat pump dryer takes nine hours to dry but there's apparently no fault

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A reader turned to our Money team for help when she had reached her wit's end with her slow heat pump dryer. Were we able to get a response from the retailer?

If a company says there is no fault with your heat pump dryer but the issue continues, what can you do? That was the simple version of a question asked by Money blog reader Donna Adams from Dumfries... 'I purchased a new Candy heat pump dryer from AO in December thinking I was making a more environmentally ethical purchase than a cheaper condenser or vented dryer. I carried out research and was satisfied with AO and Candy's description of drying time being a 'little longer'.

' The crux of your complaint, Scott says, is that the goods are not 'as described', and your experience simply does not match what you or any reasonable person would expect. Had you known it would take nine hours, you would have made a different decision.

 

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