Martin Lewis explains exact words to use when returning products out of warranty

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If your product is faulty, you may be able to return it even if it's out of warranty

In an economic period where people are trying to find the most value for their money, it can be extremely frustrating when a product breaks down.

However, the details surrounding what is officially a faulty product can be flakey. Martin himself highlighted the importance of the "reasonable" amount of time a product lasts.Read more: Martin Lewis calls out 'gross unfairness' of LISA which wasn't changed in Spring Budget "If they're not, then they're faulty. And so what counts as length of time here, which is what everybody always asks me, is actually what should last a reasonable length of time..." He goes on to provide an example of a 10p whistle, and an iPhone to extrapolate what a reasonable length of time is for a certain product.

Martin added: "Ultimately it would be decided by a judge. Now what's important here is you have many firms who say things like 'you are out of your warranty after a year so I'm sorry we can't fix it' that's especially where the retailer - for example, a firm like Apple or another tech firm - is also selling it to you.

 

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