The owner had not agreed to the work, yet the garage attempted to keep his vehicle until he paid. Scott told him to issue a letter of Before Action, threatening to take the firm to the small claims court if they did not release the car.
He said he cross-referenced paragraphs from the Consumer Rights Act 2015 against her complaint, meaning she landed a refund after 'quoting chapter and verse' from the act in her complaint letter. She wished to book multiple rooms with her points but was unaware you could only make one booking per code and lost £120 in vouchers. After failing to land a refund, Scott told her to email the Tesco CEO.
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