At the beginning of July, thousands of students across Leeds moved into their new homes for the year. It is often a chaotic process, with so many people moving in one day.
“The floor was all scuffed and dirty, there was a stain in the living room that won’t come off, it was like red and rusty. Kyle said: “After the video had stopped he asked what do you want to happen, so we said we want our money back from our deposit and first month’s rent.”“At first they were sending us emails of properties.
Following more emails, Kyle claims that Haus and RNL agreed they could leave the tenancy. However, they say they then received an email from RNL on Friday, July 8, saying that all of the issues would be resolved by the end of the following week . A Unipol rep named Matt got in touch and offered to do an inspection. When the inspection took place it was agreed that the house was not in a fit state.
“So when we were looking at what they had done to the place, they had left pillows on the bed, stuff in the showers and food in the fridge, not our stuff, it was like the contractors had been using the house. "We inspected the house prior to keys being collected, the clean was then completed on the 6th July 2022, tenant’s were present at this point. The tenants are given full instructions on how to inspect and report maintenance to RNL, using this online portal if there is anything that is required it can be resolved immediately.
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