I’ve won back £111,000 complaining about everything from cars to phones – five phrases to avoid getting fob...

ONLINE shopping and missing parcels affect most of us, but you’re in for better success by knowing your rights.- won back more than £111,0000 for households in 2023 by helping to complain about everything from cars to phones and kitchens.'Sick of services constantly raising prices' complain canceling Netflix users

DHL and Footlocker both said they couldn’t do anything and he contacted Premier Stores twice with no response.However, the retailer engaged the courier firm to deliver and return the goods, so it is up to them to resolve the issue. Just remember this only applies to purchases from retailers. Private sales only need to be “as described”.Any adverts that say “sold as seen” are illegal and you should report the retailer to Trading Standards.S22 Consumer Rights Act 2015 gives you a short-term right to reject faulty goods within 30 days, although the onus is on you to prove the goods are faulty.To protect yourself further, never pay by bank transfer.

As an example, a customer asked me for help with a £9,000 Nissan X-Trail he bought from a well-known UK-wide dealership that only lasted nine weeks. Remember you are entitled to a refund by the same payment method. You do not have to accept a voucherSeparately, a disabled couple bought two air conditioning units and one broke down a few months later. They were going around in circles and told to contact the manufacturer.They were at the end of their tether and came across my website, where their experience mirrored all the fob-offs they found with clear-cut answers.Remember you are entitled to a refund by the same payment method.

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