How to mount a challenge if insurer refuses to pay out for storm damage - Jenny Ross

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Jenny Ross from Which? reveals how you can challenge your insurer if they don't pay out for storm damage

Damage to your property from extreme weather is exactly the sort of problem that home insurance is designed to help with. It’s just as well, considering the potential costs involved: the average payout for weather-related claims doubled between 2008 and 2019, according to the Association of British Insurers, from £1,919 to £3,722.But insurers are sticklers for detail, and the label they put on the damage in question is crucial in determining whether or not you have a valid claim.

Instead, your policy is supposed to step in when damage is caused by sudden events - like a fire, a flood, or a storm. Despite what the loss adjuster has concluded in your case, the fact that your roof cover survived Storm Malik just days before the impact of Storm Corrie strongly suggests that gradual deterioration was not the problem here.

Another option for those dealing with a large claim and an intransigent insurer is to appoint your own loss assessor to get a second opinion from an expert, but you’ll need to weigh up the additional costs involved.

 

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