for her top tips when it comes to handling frustration with a colleague or team member. From simply picking up the phone to thinking about what preconceptions you’re holding on to, here’s what she had to say.When we’re relying on digital platforms to do all our communicating, it’s all too easy to neglect phone conversations in favour of an instant message or email.
It’s easier to misconstrue someone’s meaning in an email or not realise the impact of a hastily typed message
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