Millions of self-employed people and other HM Revenue and Customs customers will be subjected to a major change.
Some of the changes include closures to the self-assessment helpline between April and September until a reopening for priority queries between October and March. Meanwhile, the VAT helpline will only be open for five days each month ahead of the deadline for filling VAT returns while customers who want to use the PAYE helpline will no longer be able to make calls related to refunds.
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