High-value Amazon orders 'switched for cat food', say customers

Jonathan said he was surprised to find cat food in the box, instead of the camera and lens he had paid forAfter the BBC published a story in January about how a man was sent dog food by Amazon instead of the iPhone he ordered, dozens of readers have been in touch with similar complaints.

However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said. "He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present," she said."Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed."

"It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process," Heather added. He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of "a second failed delivery attempt".

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