Heathrow queue chaos enters twelfth day amid confusion over Covid rules

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Delays have previously been blamed on a shortage of staff, as some officials were pinged for self-isolation

Passengers have complained of snaking queues and confusing new measures at Heathrow for the twelfth day in a row.

Delays in both directions have previously been blamed on shortage of staff as some officials were pinged for self-isolation. Earlier this week, senior Tory backbenchers called for Border Force representatives to be hauled before MPs to find a way to fix the ‘complete carnage’. Posing as travellers, they phoned the firms’ customer service lines three times each and asked the same four questions about requirements when flying to Portugal.The hold-ups have been criticised for putting passengers at greater risk of infection

Six of the agents – two BA reps, two easyJet reps, one Jet2 rep and one Ryanair rep – also said they had never heard of lateral flow tests.

 

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