For 12 years now, Anita Pires has been working at the call centre for Camelot, the company that runs the UK’s national lottery. She is one of a staff of 30 who answer calls from potential lottery winners, checking their numbers for prizes that range from £5 to the multi-millions. “In 2009, I had one of my biggest winners, who won £45m,” she says. “Even I couldn’t believe it. We only get an automated prompt just before they’re put through; it’s always very exciting.
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