Fred Sirieix: Some people look down on the service industry, but I’m proud of what I do

My mother was right about what she said. To this day I still think daily about the life lessons and the values I learned at the dinner table with my parents. It’s a way of life. The patient, the guest or the customer in a hospital or any business should be at the centre of everything we do. We – the professionals made a pledge to look after them when we took the job on. We must deliver a great experience. It’s that simple. And this is what service is about.

It’s so wrong and all down to perception, ignorance and that “upstairs downstairs” false sense of superiority. Class plays a role here but so leadership. Only very recently, the Government officially classified hospitality as. At a time of acute staff shortage, this was a hammer blow that the industry did not need or deserve.

fredsirieix1 ipaperviews I always think the most important person in any company is the Receptionist - the face (or voice) of the company.

fredsirieix1 ipaperviews I wouldn't regard hospitality as necessarily 'low skilled', but I'd have to suggest to Mr. Sirieix that there are some people with limited tolerance of guests. I suppose you'd have to be more of a people person for the industry.

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