had accepted a number of failings by the system. These included delays in sharing information, poor communication and a decision to not to “handle matters more formally” when the lady’s care home “failed to provide required information”.
A total of 14 recommendations had been made by the Council and the ICB off the back of the failings. However, the Ombudsman noted the family “are unhappy with the recommendations, which they do not feel go far enough to address the number and severity of the failings identified”.
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