DFS refused to pay for a door damaged during sofa delivery

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Source: Real Estate Daily Report (realestatedailyreport.net)

 

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Meili20813815 remember to check sofa & your walls/doors!

marksandspencer refused to get our sofa off the lorry until we signed a waiver upfront that they wouldn't be liable for any damage, I refused so they drove away with our sofa, terrible behaviour

something similar happened to me with Comet. Wasn't sad to see them go out of business a year later given their terrible customer service.

Simple action via small claims court

Urgh. The goodwill gesture comes across as patronising way od refusing ro accept blame. DFS not a good look when your customer spent £3k.

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