Deliveroo rider bites off man's thumb in argument with customer over pizza

Jenniffer Rocha, 35, attacked Stephen Jenkinson near his home in Aldershot, Hampshire, on 14 December 2022.Mr Jenkinson had ordered a pizza through the food delivery app but an argument ensued when Rocha arrived at the wrong place and Mr Jenkinson could not provide her with the delivery code after leaving his phone inside.He raised his hand to Rocha's motorcycle helmet and she bit his thumb."All I remember, I was shaking her helmet trying to get her off," he told the BBC.

Mr Jenkinson said: "At the moment, I'm getting nothing from Deliveroo". Deliveroo, like many food delivery apps, does not employ any drivers or riders directly. They are classed as independent contractors and can appoint "substitutes" to deliver on their behalf.Rocha had been working as a "substitute" rider using someone else's account.She was in the UK legally and had the right to work here.

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