The DIY retailer's website had been down for planned maintenance on Sunday evening but shoppers are still experiencing problems today12:08 pm
Meanwhile a Twitter user called Charlotte said: "I am trying to order something online but it won't let me log in? I have tried to request a new password but no email has been sent across." Under the Consumer Contracts Regulations you can also cancel orders for most goods bought online the moment you place your order until 14 days from the day you receive your goods, and get a full refund.B&Q says this problem should now be resolved but customers were still reporting problems this morning.
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