SP Group offers extra 6 months’ warranty for Tengah’s cooling system after leak complaints

Some residents of the first three BTO projects in the new town faced condensation and leaks from their cooling systems.Utilities company SP Group, which manages the centralised cooling system in Tengah town, will offer an extra six months’ warranty covering the system’s piping and trunking within flats.

SP also said that the chilled water usage rate for the system will be lowered to 12.2 cents per kilowatt-hours refrigeration before goods and services tax from April 1 to June 30, down from 13.2 cents per kWrh in the previous quarter.SP said the additional warranty and the reduced usage rate will “bring added value and cost efficiencies” to subscribers of the centralised cooling system.

Tengah, an eco-friendly and car-lite “forest” town, is the first HDB estate to provide a centralised cooling system as an option for home owners. More than 150 Tengah residents sent a signed petition to Prime Minister Lee Hsien Loong in October 2023 in which they highlighted that the chilled water usage rate of 20.38 cents per kWrh for the period of October to December 2023 was higher than expected, and requested that it be lowered.

Manufacturer Daikin, which is responsible for installing the centralised cooling system in Tengah flats, said it tripled its team of workers rectifying condensation issues. It also doubled its quality control team in order to conduct extra checks and reduce workmanship issues, among other efforts.

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