SMRT: Graphics display misreading contributed to 14 Oct disruption, 2 workers suspended

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An SMRT staff member’s misreading of a graphical display added to the major train service disruption that took place on 14 October.

SINGAPORE — An SMRT staff member’s misreading of a graphical display added to the major train service disruption that took place earlier this month.

“In drawing power from the Buona Vista Intake, the cable fault should have been first isolated. But our power staff misread the graphics display and thought that the fault had been isolated and proceeded to draw power from , which caused a trip on the Circle Line. Neo said that when the power failure first occurred, the priority was to “avoid detrainment” and when that could not be avoided, all efforts were taken to ensure that commuters who were stuck on stalled trains were guided safely back to the nearest station.

In total, the service disruption lasted over three-and-a-half hours and affected the journeys of some 123,000 commuters. Of this number, 6,500 were stuck in stalled trains along the NSEWL and another 275 were caught on CCL trains.

 

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