Sim Ann on technical issues affecting HDB Flat Eligibility letters

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No buyers missed out on the HDB sales launch in May 2023 despite technical issues that affected the implementation of HDB Flat Eligibility letters. These HFE letters were introduced in May with the aim of streamlining the flat-buying process by integrating various eligibility assessments into a single application. Seni

or Minister of State for National Development Sim Ann said some buyers experienced longer processing times. This was due to system errors and high application volumes, as well as the system being “not yet able to handle some complexities in integrating eligibility assessments with data from various agencies”, leading to a higher-than-expected proportion of cases requiring manual intervention.

or Minister of State for National Development Sim Ann said some buyers experienced longer processing times. This was due to system errors and high application volumes, as well as the system being “not yet able to handle some complexities in integrating eligibility assessments with data from various agencies”, leading to a higher-than-expected proportion of cases requiring manual intervention.

 

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