SINGAPORE: There was a small jump in the number of commuters satisfied with public transport in Singapore in 2022, compared to the year before, a Public Transport Council survey has found.
The mean satisfaction score for 2022 remained at 7.8 for the fourth consecutive year, with ratings given by commuters for individual service attributes. For bus services, overall satisfaction increased from 90.8 per cent to 91.7 per cent. Ratings for reliability saw a dip from 87.9 per cent to 85.5 per cent, while waiting time, comfort, customer service, and safety and security rose.
91.6 per cent of people surveyed were satisfied with public transport in 2022, up from 84.6 per cent in 2021. Started in 2021, the survey was conducted for the second consecutive year and aims to find out more about the travel experience of people with disabilities and their caregivers while commuting in Singapore.
Great country!
If I could get a carriage as empty as the one in the picture my satisfaction would improve considerably more than just 'slightly'
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