Mobile Guardian is one of two companies that MOE uses to provide DMA solutions on students' personal learning devices.SINGAPORE — The software company at the centre of a hacking incident in April has been asked by the Ministry of Education to appoint a forensic investigator to evaluate its systems and processes, and provide recommendations to prevent a recurrence.
He was responding to questions by MPs Don Wee , Joan Pereira and Wan Rizal about MOE's approach to ensuring the security and integrity of students' personal learning devices, as well as measures to protect against online harm and data breaches. Mobile Guardian determined that the support account was compromised mainly due to inadequate password management, rather than the unauthorised individual exploiting vulnerabilities in its systems, he said.
It is not able to change any configuration on the students' personal learning devices, Chan said, adding that none of MOE or government IT systems have been compromised as the portal is not connected to them. "This included suspending all administrative accounts that could be used to access MG's management portal," Chan said.The ministry was notified on April 17 about the hacking incident, as well as the security measures implemented by Mobile Guardian on its management portal, he said.
These users comprise parents and school employees who manage the DMA functions of their children and students."MOE takes a serious view of this incident," he said. "Our IT service providers are contractually obligated to take measures to protect personal data against loss and unauthorised access."
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