SINGAPORE: The grace waiting time and cancellation period for rides booked on ride-sharing platform Grab will be shortened from five to three minutes starting from Jul 18, the company announced on Monday .
“You are encouraged to book rides only when ready to ensure you have ample time to reach your pick-up point,” Grab said in an email to customers on Monday. This was automated in January 2020. The company said the process was “tedious”, and added that automatically adding the fee allows it to ensure that the tracking of the waiting time is “more accurate for passengers”.
Source: News Formal (newsformal.com)
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