From July 18 onwards, users will automatically have to pay an additional fee if they keep their assigned driver waiting for more than three minutes, Grab said in a notification sent to its customers and drivers.
According to its website, the waiting fee policy has been around since December 2016"to ensure that our driver partners are properly compensated for the additional time spent waiting for passengers that have exceeded their grace waiting period". In addition, Grab is also reducing its cancellation period from five minutes to three minutes for passengers after they accept a booking. They will continue paying a S$4 cancellation fee.Grab’s main rival, Gojek, does not charge waiting fees but passengers have to pay a S$4 cancellation fee under certain circumstances.
Drivers can also charge a waiting time fee of S$5.30 if they wait more than four minutes for a passenger to arrive at the pick-up point. The self-employed man, who drives during peak hours, said he usually refunds the S$3 fee to passengers unless they reject it.
Source: News Formal (newsformal.com)
Where is CASE? This should not be the default if the driver suggested to pick the booking from another location that is different from the booking. Example, instead of the lift lobby, the driver wanted to pick you up at the street side.
Grab taking/paying customers please take a note...
Increase payment, cut waiting time...
Off peak fares so low ..petrol price high ..jialat lah
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