Grab says passengers not charged more for rides to saved locations after TikTok video

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Grab on Friday (July 29) said it does not charge passengers higher fares for booking rides to locations they have saved on the app, after a post on video-sharing app TikTok claimed that manually keying in the same address of a saved location could save riders $5. The...

Other ride-hailing apps like Gojek also allow users to do the same.

The user then tried it by keying in the address 28 Ann Siang Road, next to 27 Ann Siang Road which he had saved as his workplace. The result was a $16.80 fare, $7 cheaper than the $23.80 he would have paid for a ride to work. The user, Eddie, later cautioned his followers against jumping to conclusions. He wrote on his post:"I'm sure there's a technical explanation for why this happens so please don't send hate to Grab. I just wanted to remind everyone to check their settings/options when booking to get the cheapest option."

 

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