Some workplaces are encouraging staff to write personal user guides to help them get along with colleagues. The Financial Times' Bethan Staton looks at whether this can help improve cohesion among staff.
A parent might note that they may take longer to respond to emails after school hours. A new joiner could write that they like interim deadlines that allow feedback before a final submission. Others may say they focus better when listening to white noise, so if I’m plugged into my headphones, please just tap me on the shoulder if you need to chat.
“We wanted to eliminate as many of the barriers that make it difficult for people to work together effectively,” Kitty Day, global people director, says. “One of the most obvious was how to effectively communicate.”. The idea caught on, and he created a “Manual of Me” platform with templates and workshops for using personal guides.
The guide, Dattner writes, “greatly diminishes the possibility that misunderstandings will cause your new staff to view you as a”. If a manager communicates they are not a morning person, for example, employees are less likely to take it personally if their approach before lunchtime is treated with disinterest.
At Deloitte, which makes regular use of the technique, discussion is also the most important element. “The piece of paper is just a prompt,” says Kate Sweeney, head of human capital consulting. “If you set it up right it gives a space for people to share.”
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