Worried Chinese turn to online doctor consultations amid coronavirus outbreak

– Spooked by a sneeze or a cough, Chinese consumers are turning to online consultations in droves for advice about possible coronavirus symptoms – a boon for a fledgling industry that has struggled to win over customers.

The surge of inquiries has also been driven by healthcare platforms offering some services for free amid the epidemic. Such is the state of fretfulness that “Always thinking I’ve been infected by the virus” has become a trending topic with more than 570 million views on Weibo, China’s Twitter-like microblogging platform.

Alibaba Health Information Technology Ltd said it exceeded 100,000 consultations a day on Jan. 29 and that some of its respiratory doctors were providing more than 200 consultations daily. It did not provide comparisons with pre-outbreak levels. “Health consultations are very private, so you don’t see a lot of people sharing their healthcare experience with friends or followers on social media,” said JD Health’s Xiao.

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