Worried Chinese turn to online doctor consultations amid coronavirus outbreak

has struggled to win over customers.

JD Health, an arm of JD.com Inc, has seen its daily volume of respiratory-related online consultations jump by nine times while mental-health consultations have grown five to seven times, according to Xiao Jianbo, the company's general manager of online healthcare. Liu said he worked around 12 hours per day from end January to mid-February, but in a positive sign that panic about the epidemic is receding, he is now working eight hours a day.

Online healthcare has long been seen as a promising sector in China, where there is a dearth of doctors and patients often have to travel hundreds of miles to see a specialist. The coronavirus has, however, reset expectations with shares in Alibaba Health surging 58% for the year to date while Ping An Good Doctor's stock has climbed 33%.

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