MANILA - The Philippines' antitrust monitor said Monday it ordered Grab to refund consumers P5 million in excess charges, as it approved a new set of voluntary commitments by the ride-hailing firm to ensure that it was not abusing its dominance.
The PCC said Grab enjoyed a "virtual monopoly" since the ride-hailing service bought out rival Uber. The body is "not happy" since it finished monitoring Grab's compliance with its own commitments last October, said PCC Chairman Arsenio Balisacan. Grab was "overcharging" Balisacan said. The high rate of cancellation also shows the lack of competition, he said.
The platform again promised to improve service, customer experience and pricing as well as observe non-exclusivity with partner drivers, Balisacan said.
How?
Owemji. Mahilig ako mag grab food.
they’ll refund then passengers get charged again for an additional or they’ll complain the business is suffering bcoz of the refund. They’ll find ways to earn that back 🤦🏻♀️
Hmmmm... i-credit nila sa Grab Pay account ng customers
Ha? Paano gagawin?
ANCALERTS Pahihirapan naman ba nila kami sa refund process?
how?
BAT NIYO DINELETE ANG CSID 2019
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