PCC orders Grab to pay ₱5-M refund to customers

The Philippine Competition Commission has ordered Grab to refund about ₱5 million to customers for charging extremely high fares and other violations between February and May this year.Riders who had to pay high fares for their Grab bookings may soon receive refunds from the ride-hailing app company, as ordered by the Philippine Competition Commission .

The regulator announced Monday that it has ordered Grab to return about ₱5 million in fares due to"overcharging" from customers who booked their services between February and May 2019.As a practice, Grab prices its fares based on demand, with prices surging during peak hours. The PCC has mandated Grab to comply with its initial price and service commitments after its merger with Uber last year, which the regulator found to be close to a monopoly. The PCC earlier required Grab tobefore its merger with Uber, after the latter sold its business to the Singapore-based ride-hailing company when it exited Southeast Asian markets in 2018.

The PCC said it has so far imposed a total of ₱23 million in fines for the ride-sharing firm. In January, the anti-trust body fined Grab ₱6.5 million for submitting insufficient data on fare monitoring. This is on top of a ₱16-million penalty on Grab Philippines and Uber in October 2018 for"violating key provisions" of the merger review.This is a developing story. CNN Philippines Correspondent Makoi Popioco contributed to this report.

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