Globe embarks on IT modernization, hurdles first milestone in platform refresh for improved customer experience | BMPlus

Globe has embarked on a major IT modernization effort meant to reduce service outages, recently passing a significant milestone on billing system infrastructure refresh, and with succeeding phases of platform upgrades still to come.

The IT modernization runs parallel to Globe’s network modernization program, which involves upgrading cell sites to 4G/LTE and ramping up fiberization of Filipino homes. “We are proud to have passed this phase of our massive IT modernization program, which aims to significantly reduce service interruptions. This is part of our commitment to continuously provide consistent and reliable service to our customers,” said Raul Macatangay, Globe’s Chief Information Officer, adding that this is just one of many other programs lined up.

“With the multi-platform refresh and upgrades under the IT modernization program, Globe aims to significantly decrease issues that customers confront in loading, promo or offer registrations and usage, improving the experience of both our retailer partners and subscribers,” Macatangay said.

Globe's problem is it has too many HQ staff doing exactly the same job.

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