Dito complains: Only 3 out of our 10 calls connect to Globe, Smart

MANILA, Philippines – If you recently bought a Dito Telecommunity SIM, you could be having a tough time calling your friends or relatives who are Globe or Smart subscribers.

“Smart should be able to call Globe, Globe should be able to call Dito. Dito should also be able to call Smart and Globe, but this is not the case. The situation actually is while Smart and Globe can call Dito, we can’t call them,” Tamano said in a briefing on Monday, August 8. Tamano added that under the rules of the National Telecommunications Commission , the “grade of service” should be 1%, or only 1 out of 100 calls would fail.

“’Yung unang interconnection kasi, may binigay silang capacity…. So for a specific number of Dito subscribers, okay pa, but starting August, September of last year, tumaas na ‘yung subscribers namin. So dapat according to the NTC grade of service, ma-increase din ‘yung capacity. Hindi ‘yun nangyari,”The deals allow networks to connect and exchange data. But they also come with a cost, and networks need to pay each other fees for routing calls and text traffic.

“Globe reiterates that it has always advocated for fair business practices and competing on a level playing field,” Crisanto said.“We are yet to receive a copy of the complaint, but we can assure the government and the public that PLDT and Smart have always supported and ensured fair competition in the telco industry,” Smart said.

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