CAN I TAKE YOUR ORDER–AND YOUR DATA? The hidden reason retailers are replacing staff with AI bots | Cameron Shackell / School of Information Systems, Queensland University of Technology / The Conversation

While the system and others like it are in their infancy, and some still rely heavily on human assistance, retailers are investing huge sums in AI to replace human workers.

Retail AI bots, on the other hand, completely automate data collection. The bot is part of a business’s broader computer system, so the details of every customer interaction can be piped straight to a database. The data harvest can include the complete “stimulus” presented to each customer: the initial greeting, the volume, the tone, the pacing, responses to customer questions, and of course the dollar and cents outcome.

By substituting bots for humans, all the data that once ended up in employees can now go straight into the electronic vaults of the business. But human employees aren’t really able to model millions of past customer interactions, or weigh them against the customer standing in front of them.What does that mean? Using gigabyes of past data, retail bots can profile the current customer and adjust their behaviour accordingly, interact with the customer, and then feed back the data created for better performance next time.

AI thrives on data. If your job involves a lot of data, and the data is currently not captured , or it doesn’t inform the way you deliver your service —watch out. You are blocking a data loop, and you may be in the crosshairs.

Source: Education Headlines (educationheadlines.net)

Philippines Latest News, Philippines Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Hackers breach DOST tech, research websiteHackers breached anew the information technology systems of the Department of Science and Technology, hitting its Philippine Council for Industry, Energy and Emerging Technology Research and Development last Thursday.
Source: PhilstarNews - 🏆 1. / 94 Read more »

Europe sets benchmark for rest of the world with landmark AI lawsThe AI Act comes into force next month in the EU, and imposes strict transparency obligations on high-risk AI systems
Source: rapplerdotcom - 🏆 4. / 86 Read more »

EmTech Digital 2024: Policy direction concerning AI must be human-centered and human-alignedPolicies must promote transparency, accountability, and reliability not just from the AI systems but from those behind them as well, argues one AI expert
Source: rapplerdotcom - 🏆 4. / 86 Read more »

EmTech Digital 2024: AI must expand human capabilities, not sideline themTech leaders discuss use cases on how AI can expand human capabilities rather than undermine them at MIT Technology Review's annual AI conference
Source: rapplerdotcom - 🏆 4. / 86 Read more »

Over 300 Mangyan students benefit from OMCPC projectOCCIDENTAL Mindoro Consolidated Power Corp. (OMCPC) formally turned over the four makeshift classrooms and two units of complete solar systems to Taganop Elementary School on March 19, 2024.
Source: TheManilaTimes - 🏆 2. / 92 Read more »

Elon Musk visits China as Tesla seeks self-driving technology rolloutIndustry experts say that China's complicated traffic conditions may provide autonomous driving systems valuable training data
Source: rapplerdotcom - 🏆 4. / 86 Read more »