Palomar said it's been 'diligently working' to fully restore its systems to full functionality since a cyberattack crippled its computers.
Nearly two and a half months after a cybersecurity breach knocked down Palomar Health Medical Group’s computers, the health system on Thursday announced it’s made “significant strides” in restoring its systems to full functionality.that medical records, phone and online patient portal systems, among others, have been restored. Some systems, however, are not back to full functionality.
The military veteran moved back to San Diego from Idaho in April, and Medicare assigned him a primary care doctor at PHMG. He said at his first visit on May 6, a day after the breach knocked down the computers, he was asked to fill out all of his paperwork manually, even though he had already filled it out online.“I have no confidence that I'm even in their system," Rhodes said.
Palomar Health has yet to say what caused the outage other than a cybersecurity breach. The health system did not respond to emails seeking comments. "About two weeks after my appointment. I called and their phone system was very difficult to figure out how to get through to the right person and so I left a general — I think it was just in a general mailbox — left a voicemail message," he said."And it was probably a week or so after that that I got a call from them. And it was a little bit concerning because it was like, 'Hey, we don't know when you came in, or who you saw, or what you need.
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