TOKYO, Aug 21 — At a Tokyo cafe, Michio Imai greets a customer, but not in person. He’s hundreds of kilometres away, operating a robot waiter as part of an experiment in inclusive employment.
The cafe opened in central Tokyo’s Nihonbashi district in June and employs staff across Japan and overseas, as well as some who work on site. And there’s even a barista robot in a brown apron at the bar that can make coffee with a French press.But the robots are largely a medium through which workers can communicate with customers.
The project is the brainchild of Kentaro Yoshifuji, an entrepreneur who co-founded the company Ory Laboratory that makes the robots. “There are people operating OriHime behind the scenes, and customers will come back to see them again.”The cafe’s launch comes with the Paralympics due to open on August 24 and disability advocates debating Japan’s progress on inclusion and accessibility.
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