Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid said besides lodging complaints to Tenaga Nasional Berhad and the Energy Commission, consumers have another alternative to file their case with TTPM for a fee of only RM5.
"The issue of high electricity bill during the MCO has come to our attention. We noticed that many consumers have expressed dissatisfaction, ” he told Bernama here on Tuesday . He added that the TTPM has received two claims so far, including one on the extraordinary spike of electricity bill, filed on June 5.
The increase in electricity bill has been seriously discussed by the consumers in the social media, and many have shared their frustrations with current electricity charges.TTPM was established on Nov 15,1999, to serve as an alternative channel for consumers to claim compensation regarding purchase of products or services, and the cases can be resolved within 60 days.
The tribunal also enables consumers to seek redress not exceeding RM50,000 for the purchase of products and services, which are not as advertised. - Bernama
Time to allow Rakyat to generate electricity for own home consumption using sunshine, wind and water. Malaysia is blessed with so much of all three. The cost of solar panels, wind / water turbines are now low enough. Great for the environment too by reducing oil & coal use.
Saya pernah guna TTPM. Mereka amat membantu. TNB ni bukan syarikat cap ayam boleh caj customer sesuka hati. Masa PKP takde bacaan bil, jika terlebih bayar akan dilaras balik, begitu juga jika terkurang caj. Arahan MKN masa mula wabak yg kita belum tau cara kawalan penyakit ni
TNB Need to verify is the smart meter working correctly or not ? The increase in price is too high. TNB need to resolve it. Dont ask customer to complain to a different entity. How sure are we after complain to TTPM by paying RM5 customer will get any benefit?
TTPM, as a consumer using the only company that provides electricity TNB just pay up!!! 😭😭😭
No TNB has to responsible and not pass the buck.
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