Time Internet customers suffers the worst downtime in the ISP's history

customers earlier today have experienced difficulties accessing its Internet services for several hours. The telco has since published an official statement to address the incident., the Internet Service Provider said that the network outage happened between 5:38 PM to 7:12 PM. According to Ookla’s Downdetector, it recorded the most amount of

The company also revealed that the outage was caused by its Secure DNS servers that went down at 5:38 PM. Both its primary and secondary Secure DNS servers went offline at the same time which explained why the outage was quite severe. The company then switched over to backup DNS servers as soon as they could. However, the ISP didn’t clarify why these servers were down in the first place.

Meanwhile, some customers have said that they managed to overcome the outage by using alternative DNS addresses. That being said, this method didn’t work for everyone though.Interestingly enough, the company also revealed that today’s outage has affected around 40% of Time Internet’s customers. On top of that, it was also the worst downtime incident in Time Internet’s history.

In the same statement, Time has also acknowledged that the ISP was quite slow when it came to providing necessary information regarding the outage to customers. Despite the outage, there was no mention of any compensation or rebates by the company though.

Source: News Formal (newsformal.com)

Malaysia Latest News, Malaysia Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

TIME Internet Users Experiencing Service Disruptions From Suspected DNS OutageTIME has released a short statement with regards to this outage. Service is expected to be resolved with the next hour. In the meantime, if you urgently need
Source: LowyatNET - 🏆 13. / 59 Read more »

Israeli forces leave Gaza's Shifa hospital in ruins as they withdraw after 14-day occupationInternet service provider (ISP) Time dotCom Berhad (Time) is now rolling out a free speed upgrade to its customers on existing plans ranging from 100Mbps to 500Mbps.
Source: staronline - 🏆 4. / 75 Read more »

Sabah's rhythms of the past: Betitik heritage of the Bajau Samah communityInternet service provider (ISP) Time dotCom Berhad (Time) is now rolling out a free speed upgrade to its customers on existing plans ranging from 100Mbps to 500Mbps.
Source: staronline - 🏆 4. / 75 Read more »

'Act ll: Cowboy Carter' review: Beyoncé's 'country' epic defies categorisationInternet service provider (ISP) Time dotCom Berhad (Time) is now rolling out a free speed upgrade to its customers on existing plans ranging from 100Mbps to 500Mbps.
Source: staronline - 🏆 4. / 75 Read more »

Singapore warns of dengue surge as cases double in first quarterInternet service provider (ISP) Time dotCom Berhad (Time) is now rolling out a free speed upgrade to its customers on existing plans ranging from 100Mbps to 500Mbps.
Source: staronline - 🏆 4. / 75 Read more »

Services Restored, TIME Internet Releases Heartfelt ApologyThe earlier reported DNS outage affecting TIME Internet customers has been resolved - officially as of 7.35pm - with most customers reporting full access
Source: LowyatNET - 🏆 13. / 59 Read more »