It is important for doctors to deliver medical information clearly, while also being sensitive towards the patient’s feelings. — Freepik.com
By embracing language that is more empathetic and inclusive, there’s a growing belief that individuals are more likely to seek assistance and support without the burden of judgement or shame. She adds that it encompasses not only the choice of words, but also body language, tone and active listening. Moreover, if a patient feels that their doctor is arrogant or uncaring, “the patient will not trust or come back to the doctor”.
Labels can lead individuals to put themselves in a “box” and define their identity around a specific condition, which can reinforce negative self-perceptions and societal stigma. Assoc Prof Julia emphasises the importance of certain key terms in ensuring that patients fully understand their diagnoses, while also recognising the need for empathetic communication.
This approach helps patients understand their condition more comprehensively and reduces the shock associated with hearing a serious diagnosis. Assoc Prof Julia shares: “One of the toughest jobs in terms of diagnosis and talking to the patient is to tell them they have a permanent disability.This type of news is not only medically significant, but also deeply personal and life-altering, making the delivery of such information particularly sensitive and challenging.“There are stages of denial, anger, frustration and feeling depressed during all of this.
This approach will help to convey sincerity and compassion, which gives patients time to absorb overwhelming information.While certain terms must be used for clarity, the manner in which they are conveyed can make a significant difference in how patients perceive and react to their diagnosis.
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