The refund issue for cancelled flights is a political hot potato in the European Union.
“Shortcomings in the information provided on customers’ rights following the cancellation of flights,” led to the legal action, the ministry said. Companies to be named in the lawsuit are Air Europa, Air France, Binter Canarias, EasyJet, Eurowings, Iberia , Jet 2, KLM, Latam Airlines, Lufthansa, Ryanair, Scandinavian Airlines , Transavia, Thomson Airways , United Airlines, Volotea and Wizzair.
But the Commission said airlines must offer refunds and cannot force passengers to accept vouchers, while suggesting they incentivise vouchers as a way to support the hard-hit tourism sector.
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