Zalora human resources director Ching Yee Juin has been with the e-commerce fashion giant for six years. — Pictures by Hari Anggara
Fundamentally, she said the role of human resources in a company — increasingly known as People and Culture in organisations — seeks to strike balance between company needs and employee needs. This year for example, Zalora will be focusing on building up its competency framework and training plans for its employees.
Asked what qualities make a good HR director, Ching said empathy is key — being able to see where others are coming from and explaining why the company is adopting certain policies.
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