“We’re already experiencing lower sales due to MCO restrictions. We cannot afford to share the profit,” she said.
Kana Theva, the founder of Pampas Group of Restaurants, claimed that customers will be saving money if they order directly from the restaurants.“Right now, we’re relying on an ordering service that is only charging us a 2% handling fee,” he said. “It’s easier for them to request for more items, and remove or add certain ingredients,” Nabila said.
The co-founder of MyBurgerLab, Renyi Chin, said prior to the Covid-19 pandemic, sales via delivery services were only considered as supplementary income. He added that the commission rate imposed by food delivery platforms has become an issue, as the rate has remained the same despite difficulties faced by restaurants during the pandemic.
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