Business consultant Marcus Buckingham says personal bias is why so many performance evaluations fail to motivate desired or intended improvements.
Evaluators are essentially rating performance as how they perceive it, not how performers actually are. Buckingham also claims that “most HR data is bad data” because of this bias. Experts, consultants and university lecturers with deep, technical and expert knowledge must ask themselves if they are aware of how they are seen, perceived by outsiders and non-experts.
Recall the last time you were asked to reflect on why something at work didn’t quite go to plan. “Why am I am experiencing so much conflict with this colleague? Why didn’t my sales team perform as expected during the last quarter? Why is my boss such a…?” Recent psychological studies show that intellectually humble individuals are more likely to be better judges of their knowledge and limitations.
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