: More than 2,000 passengers have been affected by the cancellation of several flights from Tawau Airport, following the volcanic eruption of Mount Ruang in North Sulawesi, Indonesia, yesterday.
He said that currently, Tawau Airport is still busy with stranded passengers trying to find alternative flights, or changing times or dates. Meanwhile, a check by Bernama at Tawau Airport found that the average stranded passenger hopes that airlines open a more customer-friendly inquiry counter to facilitate any transaction.
“At least the passengers are clear about what is happening, whether they have to wait or can go home first to rest,“ said Mohd Hanif, who was supposed to depart from Tawau to Kota Kinabalu with his family at 7.30 this morning.
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