TODAY spoke to 10 customers of e-commerce companies Ezbuy, Qoo10, Lazada and Shopee, who said that their orders had been delayed or cancelled as retailers in China had not dispatched their items, and had not given them reasons for the holdup.
"However, with more suppliers resuming their operations this week, including domestic couriers and international logistic companies, we have observed that things are gradually progressing and we remain hopeful about the situation," the spokesperson added. “I believe the delays are caused by both international and domestic shipping. However, restricted international flights might be a bigger contributor to delays,” he said.
“Workers could not be going back to their companies due to health reasons as they may be quarantined,” he said. “Or they could be fearful to return.”
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