Low Syuk Yee, 38, said she never received any one-time passwords from the issuing bank for the 25 transactions made within four hours on Aug 13 last year.
“The police said they would not be able to open an investigation into the matter, the online platform does not want to reveal details to me, and the bank said that I have to settle the monthly payment," she told a press conference organised by Perak MCA Public Service and Complaints Bureau chief Low Guo Nan on Tuesday .
“I also called the online platform, and the representative told me to change my password and make a police report.
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