PETALING JAYA: In anticipation of a growing number of travellers, Kuala Lumpur International Airport is embarking on digitalisation initiatives to boost its efficiency and improve customer experience.
Prior to joining Malaysia Airports, he was with an Ireland-based global airport management, consulting and investment group that manages international airports around the world. Stewart said that rigorous targets of 85% have been established for the On-Time Performance of both First Bag and Last Bag. This joint effort ensures that all stakeholders, including airlines, are given precise feedback on their performance, enabling them to take necessary corrective actions to improve the baggage handling process, he added.
Malaysia accounted for more than 66% of these movements with 7.4 million passengers, while the Turkyish operations registered 3.8 million passenger movements. According to Transport Minister Anthony Loke, Malaysia has seen a significant increase in air passenger traffic, with a 71.7% rise in the first nine months of this year compared with last year.
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